MessagePlus: Designing an AI-powered support platform

0→1 product design for a WhatsApp-based support suite, built for non-technical agents. Design system, core product, and marketing site shipped in 2 months.

Role

Lead UX Designer

Industry

B2B,SaaS,CSOps

Customers

Auto24, Rexel, and more

MessagePlus bet on WhatsApp as the primary support channel, not email or chat widgets. I joined as the sole designer to take the product from zero to live in two months.

Akhil partnered with MessagePlus across product, website, and marketing design — building the core experience from scratch and supporting key business materials like pitch decks. He combines thoughtful design thinking with fast, reliable execution, consistently bringing clarity to complex problems. Easy to collaborate with, he asks the right questions, quickly understands business context, and delivers high-quality work even under tight deadlines.

Benoite Dureisseix

CEO at MessagePlus

Thanks for stopping by, it means a lot for me! If you feel like connect with me

Drop me a Mail

Drop me a Mail

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I’d love to chat about design, trends, or pain points